Shipping policy

Lost, Stolen & Misdelivered Packages

Once an order has been shipped and confirmed as delivered by the carrier, we are not responsible for packages that are lost, stolen, or misplaced after delivery.

Please carefully review your shipping address and any special delivery instructions before submitting your order. Customers are responsible for providing complete and accurate shipping information. We cannot be held responsible for delivery issues resulting from incorrect or incomplete addresses provided at checkout.

If a package is lost while in transit and has not been marked delivered, please contact us so we can assist with filing a claim or resolving the issue with the carrier.

USA Shipments: 

Freight charges are estimated based on FedEx service rates and are determined by the destination ZIP code, total shipment weight, and package dimensions. Estimated shipping charges are calculated automatically and displayed in your shopping cart at checkout.

Please note that our online shipping calculator uses a 29" × 17" × 15" box as the default package size when calculating estimated freight. Because of this, smaller orders may qualify for lower shipping costs than the amount initially displayed at checkout.

We do not profit from shipping charges. If the actual cost to ship your order is lower than the amount collected, we will adjust the shipping charge accordingly and refund any applicable difference.

For larger or unusually sized orders, final freight charges may vary depending on the number, size, and weight of the packages required for shipment.

All orders are usually processed and shipped within 1-3 business days of being placed.
Business days are Monday - Friday.

Canada Shipments: 

Freight Charges are calculated based on UPS or USPS Service Rate Charts Depending on Destination in Canada and Weight of the order. Estimated shipping charges are calculated automatically in your shopping cart. UPS may charge additional brokerage fees, USPS does not charge brokerage fees. Customers are responsible for any duties or taxes billed at the borde

All orders are usually shipped within 1-3 business days of being placed.
Business days are Monday - Friday.

*Shipments to Canada usually take 6-8 business days to arrive.
* Please note that the customer are responsible for any duties, taxes, or brokerage fees due at the time of delivery.
* Orders canceled or refused due to unexpected fees that are out of our control, are subject to restocking fees and return shipping costs.

Central America, South America, and The Caribbean Islands

Currently we do not ship directly to Central America, South America, or the Caribbean Islands.
There are many freight companies based in the US that can export your orders, large or small, to your country.

*Once you are set up to receive orders with a freight forward company, you can use their address to place orders. Unless you choose to pay with PayPal, you will need to select "other" as your payment method and let us know your preferred payment method in the order comments. 

All Other Countries/Territories  Not Mentioned Above:

Here are the guidelines to receive a shipping quote.

1) Add items to your shopping cart using our online store.

2) Once you are ready, select your country on the check out page.

3) Choose shipping option "International Shipping Quote (cost to be determined)"

4) Choose "Pay Later" for payment option and submit your order. 

5) We will review, add shipping costs to the order, and send you a no obligation PayPal invoice by email.

6) Once you receive the invoice, you have the option of paying for the order or declining it.

7) Once Payment is complete, your order will be shipped via USPS Priority Mail International.

*You have 5 days to pay for the order. After 5 days we will assume you are not interested and your order will be canceled.\

*Important: We ship through the US Postal Service Priority Mail International Services Insured. Please note that international packages can take one week or longer to arrive. All International packages must pass through customs. Delays in your countries customs office may occur and unfortunately are beyond our control. Please note that International customers are responsible for any duties, taxes, or brokerage fees due at the time of delivery. In the event your package does not arrive within two weeks, let us know and we will contact USPS to start an investigation. Investigations may take 2-3 weeks to complete and is beyond our control.

*If your country is not on the list, please contact us to see if we can add it.